L.A. Care addresses many of the questions members have about renewing Medi-Cal coverage below. For any questions you may have that aren't covered, please call the L.A. County Department of Public Social Services (DPSS) number at 1-866-613-3777 (TTY) 1-800-660-4026. You can also go to benefitscal.com.
During the COVID-19 public health emergency (PHE), you have been able to keep your coverage regardless of any changes in your circumstances. However, once the COVID-19 PHE ends, your county will check to see if you still qualify for free or low-cost Medi-Cal.
If you or someone in your household receives a letter from the county asking for information about your Medi-Cal coverage, please provide the requested information. This will help the county ensure that your Medi-Cal coverage remains active.
Please continue to report any changes in your household to your local county office. This includes changes to your income, disability status, phone number or mailing address. You should also report if someone in your household becomes pregnant, if someone moves in, or anything else that may affect your Medi-Cal eligibility. Reporting these changes may help you continue to receive Medi-Cal coverage after the end of the COVID-19 PHE.
It is important for the county to have your current contact information. Please report any changes in your contact information so you don't miss important information about your Medi-Cal coverage. Please report all updated contact information, such as your phone number, email address, or home address to your local county office online or by phone, email, fax or in person.
The Los Angeles County Department of Public Social Services also has a BenefitsCal guide, which has written instructions on the Medi-Cal renewal process.
Do I need to report any household changes to keep my Medi-Cal coverage?Yes. You are required to report any changes in your household, such as income, if someone becomes pregnant, a new household member, and any changes to your local county office. This may help ensure you continue to receive your Medi-Cal coverage after the end of the public health emergency. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services (DPSS) at 1-866-613-3777 Monday â Friday from 7:30 a.m. â 7:30 p.m. and Saturdays from 8:00 a.m. â 4:30 p.m. (excluding holidays) to report any changes.
Are we required to fill out and return renewal packets when we receive them?Yes. It is important that Medi-Cal beneficiaries respond to county requests for updated information, including renewal packets. This will make sure the county has the most current information it needs to renew your Medi-Cal coverage. It will also help the county see if you qualify for no-cost or lower cost coverage.
Will I be discontinued from Medi-Cal if I got a raise during the COVID-19 public health emergency?Please report income changes to your local county office. If your income goes up or your household changes, as long as the COVID-19 public emergency continues, you will not lose your Medi-Cal coverage.
I moved. Whom should I tell that I moved?We can update your address for your managed care plan. It's important that we share this information with the county so you can continue receiving important notices about your Medi-Cal. Is that okay with you? If you do now want us to share your new address with your local county office, you will need to contact them directly and provide your updated information. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services (DPSS) at 1-866-613-3777 to update your information.